Return Policy
Inspection, Acceptance, and Return of Products
Customers are responsible for inspecting and accepting all products. You can reject and return any portion of an order that is damaged, defective, or otherwise fails to conform to the goods specified in your order, subject to these requirements:
Returned Products
All returned products must be in the original manufacturer’s packaging, complete with all packing and associated materials.
- Item must not be assembled
- Item must be clean and free of dents, scratches, holes, tears, cracks, stickers, labels, price tags, etc.
- Item must be unused
- All parts, hardware, instructions, warranty cards, power cords, etc., must be included
- Item must be in its original packaging. This includes the box or catron in which it came, wrap, protection, or sleeve supplied by the manufacturer
- Ready-to-assemble furniture is not returnable if the manufacturer's carton has been opened and the merchandise has been assembled.
Non-Returnable Products
Source will not accept any returns for products that are designated as a “Non-Returnable Item.” Items in these categories can only be returned due to a defect, damage, or if the item was received in error.
These items include:
- All items designated as “Special Order” or “Custom Order.” Please ask your sales or customer service representative at the time of ordering if your item is a “Special Order” or “Custom Order.
- All food and beverage items
- All medical supplies
- All opened software
- All ready-to-assemble furniture that has been assembled
- Calendars and organizers cannot be returned for credit after January 31st.
Timeframe for Returns
All products must be returned to Source within the following timeframes:
- 30 days from date of invoice for returns due to customer error (such as ordering the wrong item); items must be returned in resalable condition
- 30 days from date of invoice for any defective items
- 10 days from date of invoice for any concealed damage or concealed warehouse errors (such as shipping the wrong product or shortages)
- 4 days from date of invoice for all visible damage and visible warehouse errors